Customer Service

New & Existing Customers

If you are a new customer:
  • You must register using our Become a Customer page.
  • To gain access to pricing, you must be a registered business and provide your EIN or Tax ID during registration.
If you are an existing customer who has previously made a purchase:
  • Your old username and password will no longer work on the new system.
  • However, you are already pre-registered, and logging in is easy!
How to Log In (Pre-Registered & Newly Registered Accounts)
  1. Click on Account in the upper right corner of the website.
  2. Enter your email address and click Continue.
  3. A unique login code will be sent to your email.
  4. Enter the code and click Submit to access your account.
Ordering & Website Functionality
  • Website Improvements: We are actively refining certain features, and some functionalities may not be fully optimized yet. We appreciate your patience!
  • Freight Costs:
    • Sales orders may not always reflect the actual freight cost at checkout.
    • Your final invoice will include the confirmed freight charge.
    • If the final cost exceeds the estimated quote, we will contact you to discuss a solution.
  • Minimum Order Quantity (MOQ):
    • If the available quantity is less than a full case pack, it cannot be added to the cart yet.
    • You may contact your salesperson to manually add these items to your order.
  • Product Images:
    • Some product images may take up to 24 hours to fully populate after they become available.
    • If you need specific images that are not yet visible, please email us for assistance.

 

Need Help?
If you experience any difficulties or do not know your account number, please contact us:
📧 Email: sales@shepher.com
📞 Call: 718-649-2525